At rtp live, transparency isn't just about publishing odds and RTP figures — it extends to how we handle the personal information you share with us when you play. This policy tells you exactly what data we collect, why we collect it, how it's protected, and what rights you have over it. No vague legal language, no buried exceptions.
These are the non-negotiable privacy commitments rtp live makes to every registered player. They apply from the moment you create your account and for as long as we hold any of your data.
rtp live does not sell, rent, or trade your personal information to any third party for commercial purposes — not advertisers, not data brokers, not affiliated companies. Your data exists on rtp live for one purpose: to operate your account and improve your experience on the platform.
Every piece of data transmitted between your device and rtp live — login credentials, payment details, personal information — is protected by SSL/TLS encryption. Data stored on rtp live servers is encrypted at rest. No data passes through the platform in plain text under any circumstances.
Any registered rtp live player can request a copy of their personal data, ask for corrections to inaccurate information, or request deletion of their account and associated data. These rights are available at any time by contacting support — there's no fee and no complicated process involved.
rtp live does not run third-party advertising networks on its platform. You will not encounter tracking pixels, cross-site ad cookies, or data harvesting scripts from external advertising services while using rtp live. The platform uses analytics tools only for internal performance monitoring.
rtp live retains personal data only for as long as required to operate your account and meet legal obligations (typically 5 years for transaction records). Once retention periods expire, data is securely deleted or anonymised. We do not hold data indefinitely for any commercial purpose.
In the event of a data security incident affecting your personal information, rtp live commits to notifying affected players within 72 hours of becoming aware of the breach. The notification will explain what data was affected, what steps rtp live has taken, and what you should do to protect yourself.
| Data Type | Why We Collect It | Shared Externally? | Retention Period |
|---|---|---|---|
| Name & Contact Details | Account registration and identity verification | Never sold | Duration of account + 5 years |
| Date of Birth | Age verification (18+ requirement) | Internal only | Duration of account |
| Mobile Number | Account login, 2FA, support contact | Internal only | Duration of account |
| Payment Method Details | Processing deposits and withdrawals via bKash / Nagad / Rocket | Payment providers only | 5 years (regulatory) |
| Transaction Records | Financial compliance, dispute resolution | Internal / legal if required | 5 years minimum |
| Game Session History | Player dashboard, dispute resolution, RTP calculation | Internal only | Duration of account |
| Device & IP Data | Security monitoring, fraud prevention | Internal only | 90 days rolling |
| Platform Usage / Analytics | Improving site performance and user experience | Anonymised aggregates only | 12 months rolling |
* Full details for each data category are provided in the policy sections below. rtp live does not use any of the above for advertising profiling.
This Privacy Policy describes how rtp live ("we", "us", "our", "the Platform"), operating at rtp-live.org, collects, uses, stores, and protects the personal information of every person who visits, registers on, or interacts with the rtp live platform.
rtp live was built for the Bangladesh gaming community with transparency as its core operating principle. That transparency extends beyond publishing live RTP data for every game — it applies equally to how we treat the personal information you share when you sign up and play. This policy is written in plain English deliberately. If there's something you don't understand, you can reach our support team at [email protected] and we'll explain it.
By registering an account or continuing to use rtp live after reviewing this policy, you acknowledge that you have read and understood how your data is handled. If you do not agree with this policy, you should not use the platform.
This policy applies to all registered rtp live players, visitors to rtp-live.org, and anyone who contacts rtp live through any channel including email, live chat, or social media. It applies to data collected through the website and through the rtp live mobile application.
rtp live collects only the personal data necessary to operate your account, process your transactions, comply with legal obligations, and deliver the live RTP gaming experience the platform is built around. We do not collect data speculatively or for purposes unrelated to your use of the platform.
When you create an rtp live account, you provide:
When we are required to verify your identity before processing withdrawals above a standard threshold, we may request:
Verification documents are used solely for identity confirmation and are stored securely with access restricted to authorised personnel only.
Every deposit, withdrawal, bonus credit, and wagering transaction on rtp live is recorded. This includes transaction amounts, timestamps, payment method used, and transaction status. These records are required for regulatory compliance and dispute resolution.
rtp live logs all game sessions including bets placed, game types, round results, and session RTP figures. This data powers your account history dashboard, is used to calculate the live RTP figures displayed on the platform, and is retained for dispute resolution purposes.
We automatically collect certain technical data when you access rtp live, including:
This data is used for security monitoring, fraud detection, and platform performance optimisation. It is not used for advertising profiling.
rtp live collects your personal data through the following channels:
rtp live does not purchase personal data lists, scrape social media profiles, or obtain personal data about you from sources you haven't explicitly consented to share with us.
rtp live uses your personal data for the following specific purposes and no others:
rtp live sends promotional communications (such as bonus alerts and seasonal offers) only to players who have not opted out of marketing. You can unsubscribe from any rtp live marketing communication at any time by contacting support or updating your account notification settings.
rtp live implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:
Despite these measures, no internet-based system can guarantee absolute security. If you have reason to believe your rtp live account has been compromised, contact support immediately. In the event of a confirmed data breach affecting your personal information, rtp live will notify you within 72 hours of becoming aware of the incident.
rtp live retains personal data only for as long as required to fulfil the purpose for which it was collected, or to meet legal and regulatory obligations — whichever is longer. Specific retention periods:
When retention periods expire, personal data is securely deleted or irreversibly anonymised. rtp live does not retain personal data longer than necessary for any reason.
As an rtp live player, you have the following rights over your personal data. These can be exercised at any time by contacting support at [email protected] or via live chat. There is no fee for exercising any of these rights and we will respond within 30 days.
rtp live uses cookies and similar technologies to operate and improve the platform. Here is a clear breakdown of the types of cookies used and what they do:
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. For detailed information on specific cookies used by rtp live, contact support.
rtp live does not knowingly collect personal data from anyone under the age of 18. The platform operates a strict minimum age policy and uses date-of-birth verification at registration and identity verification before processing withdrawals specifically to enforce this requirement.
If rtp live becomes aware that an account has been registered by or on behalf of a person under 18, the account will be immediately suspended, all activity will be voided, and any deposits will be returned to the originating payment method after identity confirmation. If you believe a minor has registered on rtp live, please contact support immediately at [email protected].
rtp live verifies age for all accounts before processing withdrawals above the standard threshold. Accounts that cannot provide age verification documentation will be suspended until verification is completed.
rtp live may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When we make material changes, we will notify registered players via their registered mobile number or through a prominent notification on the rtp live platform — at least 14 days before the changes take effect.
The date at the top of this policy reflects when it was last substantively revised. We recommend reviewing the Privacy Policy periodically. Your continued use of rtp live after changes have been notified constitutes acceptance of the updated policy. If you disagree with any changes, you may request account closure before the changes take effect.
For any question, request, or concern relating to this Privacy Policy or your personal data on rtp live, please use the following contact channels:
rtp live will acknowledge all privacy requests within 48 hours and will respond fully within 30 days. There is no charge for submitting a data rights request. If you are not satisfied with rtp live's response to a privacy request, you may escalate the matter in writing and rtp live will provide a senior review within a further 14 days.
Privacy and data rights requests submitted to rtp live receive acknowledgement within 48 hours and a full response within 30 days. Urgent security-related requests (such as suspected account breach) are treated as priority and escalated to the security team immediately.
These rights apply to every registered rtp live player. To exercise any of them, simply contact support — there is no fee and no complex process involved.
Request a full copy of all personal data rtp live holds about you, delivered in a readable format within 30 days.
Request correction of any inaccurate or incomplete personal information held in your rtp live account.
Request deletion of your personal data where it is no longer required for the original purpose and no legal obligation requires us to retain it.
Request that rtp live limits how your data is used while a dispute or accuracy complaint is being resolved.
Request your personal data in a structured, machine-readable format suitable for transfer to another service provider.
Object to rtp live using your data for any purpose where you feel you have a legitimate basis for objection, including marketing communications.
Where data processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe rtp live has not handled your personal data in accordance with this policy, you have the right to raise a formal complaint through our escalation process.
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